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Do you find yourself being THE person, your friends and family go to for recommendations for food and fun? Why not do it for a living? The Hotel Concierge will be the ambassador of food information and transportation to all of the same! We are looking for someone who can familiarize themselves with the area and be able to provide guests with suggestions and information of the Hotel Resort and its surrounding areas.
Position Summary:
Responds to a wide variety of guest requests for special arrangements or services by accurately assessing the needs and making arrangements or providing recommendations. Gathers and provides information to guests about the property and surrounding area, including hotel amenities, local area attractions, transportation, business services, entertainment, tours, special event and activities. Provides special recommendations for special occasions and events. Up-sells the services, amenities and restaurants at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs necessary reports. Seeks opportunities to maximize revenue.
Duties & Responsibilities
Other Responsibilities/Supportive Functions:
1. Stays up-to-date on information about local features, such as shopping, dining, nightlife, and recreational destinations.
2. Receives, stores, and delivers luggage and mail. Arranges for interpreters or translators when guests require such services.
3. Reviews all information regarding repeat guest arrivals, VIPs, and daily functions and events to anticipate inquiries and provide prompt assistance.
4. Maintains knowledge about property including type and range of room types/rates, amenities, restaurants (including menus), facilities, and amenities.
5. Conveys messages and deliveries to guests by receiving and delivering messages, mail, facsimiles, packages and guest supplies.
6. Improves job knowledge by attending training sessions as instructed.
7. Remains aware of guest satisfaction scores and works toward increasing overall guest satisfaction.
8. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
Qualifications (relevant experience, education and training):
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member regularly sits for sustained periods of time. Occasionally stands or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member occasionally reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member regularly talks when communicating with guests/callers. The team member regularly needs to hear voices while interacting with guests/callers. Exerts up to 25 pounds of force occasionally when moving supplies or materials. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which include proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.
The Balboa Bay Resort and Club is an equal employment and E-Verify employer.
Full Time
$36k-46k (estimate)
05/04/2024
07/03/2024
The job skills required for Hotel Concierge include Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Concierge positions, which can be used as a reference in future career path planning. As a Hotel Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Concierge. You can explore the career advancement for a Hotel Concierge below and select your interested title to get hiring information.